Shipping Policy

We currently ship to all serviceable pin codes across India. International shipping is not available at this time. If you are unsure whether your location is serviceable, please contact us before placing your order.

Our shipping charges are calculated at checkout and clearly displayed before payment:

All orders are processed within 1–2 business days after payment confirmation (or order placement for COD). Orders placed on weekends or public holidays will be processed on the next working day.

• You will receive an order confirmation email immediately after checkout
• A shipping confirmation with tracking details will be sent once your order is dispatched
• Processing may be delayed during high-demand periods such as sale events or festivals

Delivery timelines after dispatch are estimated as follows:

• Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Pune, Kolkata) — 3–5 business days
• Tier 2 & Tier 3 cities — 5–7 business days
• Remote or rural areas — 7–10 business days

We understand the personal nature of our products. All orders from The Velvet Secrets Velouria are shipped in plain, unmarked outer packaging — with no indication of the contents or brand name visible on the outside.

• No product names, brand logos, or descriptions on the outer box or shipping label
• Shipping label shows only your name, address, and our logistics partner's details
• Inner packaging is carefully sealed to prevent any damage in transit

Once your order is dispatched, you will receive a tracking number via email and/or SMS. You can use this to track your shipment directly on our courier partner's website.

If you have not received tracking details within 3 business days of placing your order, please contact our support team.

We offer Cash on Delivery across most pin codes in India, subject to courier serviceability. Please note:

• A COD handling fee of ₹50 is applicable on all COD orders
• Please ensure someone is available at the delivery address to accept and pay for the order
• If a COD order is refused or undelivered due to unavailability, re-delivery may not be possible and the order may be cancelled
• Repeated COD order refusals may result in COD being disabled for your account

If a delivery attempt is unsuccessful (wrong address, recipient unavailable, or access issues), our courier partner will make 2–3 re-delivery attempts. After that, the parcel may be returned to us.

• Prepaid orders returned to us — We will contact you and re-dispatch after verifying your address (re-shipping charges may apply)
• COD orders returned due to refusal or non-availability — The order will be cancelled and no refund will be issued

Please ensure your delivery address, pin code, and phone number are accurate at checkout.

In the rare event that your order is lost or arrives damaged in transit:

• Contact us within 48 hours of the expected delivery date with your order number
• Share photographic evidence of the damaged outer packaging or product
• We will investigate with the courier and arrange a replacement or refund as applicable