Terms and Conditions
Welcome to https://thevelvetsecrets.com! By accessing or using this Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions (“Terms”). These Terms govern your use of the Website and services provided by The Velvet Secrets.
This document is an electronic record in accordance with applicable laws of India and does not require any physical or digital signatures.
Privacy
To learn more about our practices, please review our Privacy Policy, which also governs your use of our Website.
Your Account
To use certain services, you may need to create an account and provide valid payment details. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
If any payment method fails, we reserve the right to charge alternative payment methods linked to your account. The Velvet Secrets reserves the right to refuse service, terminate accounts, remove content, or cancel orders at its sole discretion.
Users under the age of 18 may use the Website only under the supervision of a parent or legal guardian.
Products
The Velvet Secrets offers premium skincare, beauty, and wellness products. All products listed on the Website are intended for personal use only and not for resale or commercial purposes.
You agree to provide accurate information while placing an order. Product availability is subject to change and is displayed on an “as available” basis.
Our products are cosmetic in nature and are not intended to diagnose, treat, cure, or prevent any disease. Please read product descriptions and disclaimers carefully before purchase.
Product Descriptions
We strive to ensure that all product descriptions and content are accurate. However, we do not guarantee that descriptions or other content are complete, reliable, or error-free.
If a product is not as described, your sole remedy is to request a replacement or refund subject to our policy.
Pricing
All prices are subject to change without prior notice. While we strive for accuracy, errors may occur. In case of incorrect pricing, we reserve the right to cancel orders or contact you for further instructions.
Payments
Payments can be made via credit card, debit card, net banking, UPI, mobile wallets, or cash on delivery (if available). Additional charges may apply for certain payment methods.
All transactions are processed via secure third-party payment gateways. The Velvet Secrets shall not be responsible for any payment failures or transaction issues.
Shipping and Delivery
Orders are shipped through trusted logistics partners. Shipping charges, if applicable, will be displayed during checkout.
Delivery timelines are estimates and may vary due to unforeseen circumstances. The Velvet Secrets is not responsible for delays caused by courier services.
Returns, Refunds and Exchanges
We maintain strict quality standards. Products once delivered are not eligible for return unless they are damaged, defective, or incorrect.
Customers must notify us within 48 hours of delivery with proper proof. Approved cases may be eligible for replacement or refund at our discretion.
Risk of Loss
All purchases are made pursuant to a shipment contract. Risk of loss and title pass to you upon delivery to the carrier.
Electronic Communications
By using our Website or contacting us, you consent to receive communications electronically via email, messages, or notifications.
Copyright
All content on this Website, including text, images, graphics, logos, and software, is the property of The Velvet Secrets and is protected by applicable copyright laws.
Trademarks
All trademarks, logos, and brand elements displayed on this Website are the property of The Velvet Secrets or their respective owners and may not be used without permission.
Intellectual Property Rights
All intellectual property on this Website is owned by The Velvet Secrets. Unauthorized use, reproduction, or distribution is strictly prohibited.
Reviews, Comments, and User Content
You may post reviews and content as long as it is lawful and not harmful. By submitting content, you grant us the right to use, reproduce, and display it.
We reserve the right to remove or edit content at our discretion.
App Permissions
When using our mobile applications, you may grant certain permissions. Details of these permissions are available on your device settings.
Indemnity
You agree to indemnify and hold harmless The Velvet Secrets, its employees, affiliates, and partners from any claims, damages, or expenses arising from your use of the Website or violation of these Terms.
Limitation of Liability
The Velvet Secrets shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Website, products, or services.
Rules of Conduct
You agree not to misuse the Website. Prohibited activities include spreading malware, violating laws, infringing intellectual property, or engaging in fraudulent behavior.
Governing Law and Dispute Resolution
These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.
Disputes may be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996. The place of arbitration shall be Mumbai.
Miscellaneous
The Velvet Secrets reserves the right to modify these Terms at any time without prior notice. Continued use of the Website constitutes acceptance of such changes.
If any provision of these Terms is found to be invalid, the remaining provisions shall remain in full force.
We may assign these Terms without prior notice in case of business restructuring, merger, or transfer.
Site Policies and Updates
Other policies on the Website also apply to your use of services. These Terms and policies may be updated at any time.
Contact Information
The Velvet Secrets
Mumbai, Maharashtra, India
Email: support@thevelvetsecrets.com
Legal Notices
All legal notices must be sent via registered post or recognized courier service to the address mentioned above.
By using this Website, you confirm that you have read, understood, and agreed to these Terms & Conditions.